How to Log In to Uphold — clear steps, security tips, and troubleshooting

Web login: step-by-step

1. Open the official site: Visit https://uphold.com (check the browser address bar for the secure lock icon and correct domain).
2. Click “Sign in”: Located in the header on desktop. On smaller screens use the menu.
3. Enter your credentials: Provide your registered email and password. If your account uses phone sign-in, enter the phone number linked to your account.
4. Complete 2FA: If 2FA is enabled, enter the code from your authenticator app or the SMS code received. Uphold may also allow WebAuthn hardware keys in supported browsers.
5. Approve new device (if prompted): Uphold sometimes requests device verification via email or push approval—follow the on-screen instructions.
6. Check session settings: After signing in, visit Security settings > Devices to review active sessions and sign out old ones if needed.

Mobile app login

Uphold’s mobile app (iOS & Android) mirrors the web flow but adds push notifications and biometric options:

• Download the official app from the App Store or Google Play. Avoid third-party or cloned apps.
• Open the app, tap Sign in, and enter email/phone + password.
• If enabled, approve the push notification or enter 2FA. You can enable Face ID/Touch ID or Android biometric unlock for faster access once logged in.
• Enable biometric only after confirming the device is private and secured with a PIN or lock screen.

Two-factor authentication (2FA) — why and how

2FA dramatically reduces account takeover risk. Uphold supports authenticator apps (TOTP), SMS, and hardware keys in some cases. Best practice:

• Use an authenticator app (Google Authenticator, Authy, or a hardware token) rather than SMS when possible.
• Store recovery codes in a secure password manager or printed copy kept in a locked place.
• When switching phones, transfer your authenticator app accounts before wiping the old device.

Troubleshooting common login problems

Forgot password

Use the “Forgot password” link on the sign-in page. Provide the email linked to your Uphold account and follow the reset email. If you don’t receive a reset email, check spam folders and any email rules that could filter it.

Not receiving 2FA codes

• If using an authenticator app: confirm the device clock is set to automatic network time — TOTP codes rely on accurate time sync.
• For SMS codes: verify your mobile carrier service and that the phone number registered is still active.
• If you lost access to your 2FA device, use stored recovery codes or the account recovery process via Uphold support (this may require ID verification).

“Unrecognized device” or extra verification

Uphold may require additional verification for new devices. Check the email associated with your account for verification links and follow the provided steps. If you can’t complete verification, contact support with the required identity documents.

Blocked or suspended account

Accounts may be temporarily held for security or compliance reasons. Uphold support will provide next steps — typically identity verification. Always follow official support channels; avoid sharing account details on public forums.

Security & privacy best practices

• Use a strong, unique password: At least 12 characters with mixed character types; store it in a password manager.
• Enable 2FA: Prefer authenticator apps or hardware keys to SMS whenever possible.
• Monitor sessions: Regularly review signed-in devices and revoke any you don’t recognize.
• Beware phishing: Uphold will never ask for your password or full 2FA code over email. Verify links by hovering over them to check domains.
• Keep software updated: Use the latest browser and mobile OS versions for security patches and improved WebAuthn/hardware key support.

Pro tip — Use a password manager to generate and store both your Uphold password and the backup recovery codes for 2FA. That single habit saves hours and prevents many problems.

Account recovery and contacting support

If you can’t regain access with password reset and recovery codes, collect the following before contacting Uphold Support to speed resolution:

• Email address registered to the account
• Last successful sign-in date and approximate location
• Device type and OS used when you last accessed the account
• Any transaction reference numbers, if available

Submit a support request through the official Uphold Help Center. Respond promptly to verification requests — identity checks may require government ID and selfies.

Final notes

Signing into a financial platform like Uphold combines usability and security. Follow platform prompts, keep credentials private, and periodically audit your account settings. If you administer accounts for others, educate them about phishing and use role-appropriate security controls.